Store Policy

At Potters Food & Wine, we are committed to providing excellent service, quality products, and a safe shopping experience for every customer. Please read the following policies before placing an order through our website.

Payment Methods

We offer a variety of secure payment options to make shopping convenient.

Online Payments

Customers can pay securely using:

Debit Cards
Credit Cards
Apple Pay
Google Pay

All online payments are processed through secure, encrypted payment gateways.

Pay on Delivery

For customers who prefer to pay when their order arrives, we also offer:

Pay on Delivery (Cash)

Simply select this option during checkout and have the correct payment ready when your order is delivered.

Pricing

We make every effort to ensure that all prices displayed on our website are accurate and up to date.

In the unlikely event that a pricing error occurs, we reserve the right to cancel or amend an order before dispatch. If this happens, we will contact you to discuss the available options.

Product Availability

Our website reflects the products available in our store as accurately as possible. However, stock levels may change throughout the day.

If an item you've ordered becomes unavailable, we may:

Contact you to suggest a suitable alternative.
Remove the item from your order and adjust your total accordingly.
Refund the unavailable item if payment has already been made.

Age-Restricted Products

We sell certain products that are restricted by UK law, including alcohol and tobacco products.

Customers purchasing these items must be at least 18 years old.

Our staff or delivery drivers may request valid photographic identification before completing the sale or delivery. If satisfactory proof of age cannot be provided, we reserve the right to refuse the sale of age-restricted products.

Responsible Retailing

Potters Food & Wine promotes responsible alcohol sales and complies with all applicable UK laws regarding age verification and responsible retail practices.

Delivery Policy

We currently deliver within a 5-mile radius of our store.

Delivery charges are:

Orders under £20: £1.50
Orders of £20 or more: Free Delivery

Delivery availability and service areas may be updated as our business grows.

For full details, please visit our Shipping & Returns page.

Order Changes & Cancellations

If you need to amend or cancel an order, please contact us as soon as possible.

Once an order has been prepared or dispatched, changes or cancellations may no longer be possible.

Returns & Refunds

Perishable food items cannot normally be returned unless they are damaged, faulty, or supplied incorrectly.

If there is a problem with your order, please contact us promptly so we can investigate and provide an appropriate solution.

Refunds will be processed using the original payment method wherever applicable.

Customer Conduct

We reserve the right to refuse service, cancel orders, or restrict access to our services where fraudulent activity, abusive behaviour, misuse of our website, or unlawful activity is suspected.

Privacy

Your personal information is handled securely and used only for processing orders, providing customer support, and improving our services.

We never sell your personal information to third parties.

Please refer to our Privacy Policy for full details on how we collect, use, and protect your data.

Website Use

By using this website, you agree to:

Use the website lawfully and responsibly.
Provide accurate information when placing an order.
Not attempt to interfere with the security or operation of the website.
Respect our intellectual property, including website content, logos, images, and branding.

We reserve the right to update or modify our website, pricing, products, or policies at any time without prior notice.

If you have any questions regarding these policies, please contact us.

Potters Food & Wine
12 Potters Road
New Barnet
EN5 5HW

Phone: 020 8449 4781

We appreciate your support and thank you for shopping with Potters Food & Wine.