What is Potters Food & Wine?

We are an independent supermarket based in New Barnet, London, bringing our in-store shopping experience online. We stock everything from fresh produce to wine and household essentials.

Where are you located?

You'll find us at 12 Potters Road, New Barnet, London, EN5 5HW, right in the heart of the local community.

What are your opening hours?

We're open every day of the week, including bank holidays, from 6:00am to 11:00pm.

Are you part of a bigger supermarket chain?

No — we're a fully independent supermarket. We choose our own range and prices, which means we can focus on what our local customers actually want.

What is Potters Food & Wine?

We are an independent supermarket based in New Barnet, London, bringing our in-store shopping experience online. We stock everything from fresh produce to wine and household essentials.

Where are you located?

You'll find us at 12 Potters Road, New Barnet, London, EN5 5HW, right in the heart of the local community.

What are your opening hours?

We're open every day of the week, including bank holidays, from 6:00am to 11:00pm.

Are you part of a bigger supermarket chain?

No, we're a fully independent supermarket. We choose our own range and prices, which means we can focus on what our local customers actually want.

Can I shop online as well as in store?

Yes. We're bringing our in-store shopping experience online so you can browse the same range you'd find on our shelves, from your phone or computer.

Do online prices match in-store prices?

Yes, we keep our online prices the same as in store, so there are no surprises either way.

Can I amend or cancel an order after placing it?

Get in touch with us as soon as possible after placing your order and we'll do our best to amend or cancel it before it's prepared.

What categories of products do you sell?

We stock Fruit & Vegetables, Bakery, Chilled Foods, Grocery & Cupboard, Soft Drinks, Snacks & Treats, Alcohol, Frozen Foods, Ice Cream, Household & Cleaning, Pet Food & Supplies, Medicines & Healthcare, and Tobacco & Cigarettes (age-restricted).

How fresh is your produce?

Our fruit, vegetables, and chilled goods are restocked regularly throughout the week, so what's on the shelf is always what we'd want to take home ourselves.

Can I check if a specific item is in stock?

Absolutely, send us a message through our Contact page with the product you're after, and we'll let you know if it's available or when we expect it back in.

Do you sell age-restricted products?

Yes, including alcohol and tobacco. As required by law, proof of age (18+) will be requested for these products, both in store and on delivery.

Do you offer home delivery?

Yes, we offer local home delivery within a 4 mile radius of New Barnet, as well as in-store collection.

Can I collect my order in store instead?

Yes, in-store collection is available during our opening hours, 6:00am to 11:00pm, every day of the week.

What if an item is missing from my order?

Get in touch straight away through our Contact page and we'll sort it out as quickly as we can.

What payment methods do you accept?

In store, we accept cash and all major debit and credit cards. Online payment options will follow the same secure standards as you'd expect from any UK retailer.