Shipping & Returns

Thank you for shopping with Potters Food & Wine. We are committed to providing a fast, convenient, and reliable shopping experience for our local community. Please read the information below regarding our delivery service, collection options, payment methods, and returns.

Local Delivery

We currently offer local home delivery within a 5-mile radius of our store:

Potters Food & Wine
12 Potters Road
New Barnet
EN5 5HW

If your delivery address falls outside our delivery area, you will be notified during checkout.

As our delivery service grows, we may adjust our delivery area in the future to serve more customers.

Delivery Charges

Our delivery fees are simple and affordable:

Orders under £20: £1.50 delivery fee
Orders of £20 or more: FREE delivery

The correct delivery charge will be applied automatically during checkout based on your order total.

Delivery Times

We aim to deliver your order as quickly as possible during our normal operating hours.

Store Opening Hours

Monday to Sunday: 6:00 AM to 11:00 PM
Open 365 days a year, including bank holidays

Delivery availability may vary during busy periods or adverse weather conditions.

Click & Collect

Prefer to collect your shopping yourself?

Simply choose Click & Collect during checkout, and we'll notify you when your order is ready for collection from our store.

Payment Methods

We offer a range of secure payment options for your convenience.

Pay Online

Customers can securely pay online using:

Debit Cards
Credit Cards
Apple Pay
Google Pay

All online payments are processed using secure, encrypted payment technology.

Pay on Delivery

If you prefer, you can choose Pay on Delivery (Cash) during checkout.

Please ensure you have the correct payment available when your order arrives.

Age-Restricted Products

Certain products, including alcohol and tobacco, are only available to customers aged 18 or over.

Our delivery drivers may request valid photo identification upon delivery. If suitable proof of age cannot be provided, age-restricted items will not be supplied.

Missing or Incorrect Items

If an item is missing, damaged, or incorrect, please contact us as soon as possible after receiving your order.

We'll investigate the issue and work quickly to provide a suitable resolution.

Returns & Refunds

Due to food safety regulations, we are unable to accept returns on perishable food items unless they are faulty, damaged, or supplied in error.

If you experience any issue with your order, please contact us promptly with your order details, and we'll be happy to assist.

Where appropriate, refunds or replacements will be issued in accordance with UK consumer rights.

If you have any questions about delivery, payments, or returns, please get in touch.

Potters Food & Wine
12 Potters Road
New Barnet
EN5 5HW

Phone: 020 8449 4781

We're always happy to help.